Refund Policy

Last Updated: November 6, 2026

This policy covers items and packages bought with real money in the Royal shops of Round Table Shuffle, a game run by IT Giant, LLC. It is part of our Terms of Service.

1. All Sales Are Final

Items are digital and are added to your account the moment your payment goes through. Before you pay, you confirm that you want the item delivered straight away and that the sale is final. Because of that, we do not give refunds if you change your mind, no longer want an item, or stop playing.

If you live in the EU or UK, you normally have 14 days to withdraw from an online purchase. By asking for immediate delivery and confirming this at checkout, you give up that right once the item is delivered.

2. When We Do Refund

You were charged twice. If the same item is paid for twice, we refund the second payment automatically. Nothing needs to be done.
You did not get your item. If your payment went through but the item is not in your account, email us. We will add it or refund you.
You did not make the purchase. If someone used your card or account without your permission, email us straight away.
Something went wrong on our side. If a price was clearly wrong or an item does not work as described, we will put it right or refund you.
The law requires it. Nothing in this policy takes away rights you have under consumer protection law.

Please contact us within 30 days of the purchase. Refunds go back to the card or payment method you used, and usually appear within 5 to 10 business days, depending on your bank.

3. What Happens to the Item

When a payment is refunded, the item or package it paid for is removed from your account.

4. Please Contact Us Before Disputing a Charge

If something is wrong, email us first: it is faster than a dispute with your bank. If a payment is disputed or charged back, the item it paid for is removed from your account, and we may suspend the account if you disputed a payment you made yourself.

5. Shards and Free Rewards

Shards cannot be bought with money, and items bought with Shards or earned in the game cannot be exchanged or refunded.

6. How to Ask for a Refund

Email: support@theitgiant.com

Please include your username, the item, the date of the purchase, and the email receipt from Stripe if you have it. We aim to reply within 2 business days.

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